36 Degrees North Community Associate

DEADLINE TO APPLY: Wednesday, June 26

As the “face” of 36 Degrees North, Community Associates are the first point of contact for our community members and their guests. They are part concierge and part human swiss-army knife, going above and beyond to support and connect our members with the workspace, community and resources they need to keep being awesome! They greet people, answer questions, forge connections and are the catalyst that holds our community together. Our Community Associates are energetic, lively, love meeting and helping people, and present themselves in a confident and professional manner.

Company Values:

  • Put people first

  • Empathize with entrepreneurs

  • See it and do it

  • Be the best

Role Characteristics:

  • Enthusiasm for life

  • Willingness to solve any problem

  • Attention to detail

  • Maintains professionalism

  • Prove to be reliable

  • Unwavering patience in the face of anything

Goals + Objectives:

  • Create a welcoming and supportive environment for members, partners, and guests

  • Actively participate as part of the 36°N team

  • Maintain knowledge of all 36°N products and systems

  • Become a steward of the 36°N appearance, atmosphere, and culture

Duties + Responsibilities:

Community

  • Welcome guests, members, and partners to space

  • Ensure all guests check in and that their host is notified of their arrival

  • Assist with bookings for members and external customers

  • Assist with new member onboarding by creating welcome packets, taking photo, introducing to community, and educating on internal systems

  • Seek opportunities to engage with members and learn about their business

  • Resolve member complaints regarding facility or potentially other members

  • Identify and act on opportunities to connect members to community

Facility

  • Responsible for overall appearance of space including lobby, kitchen, event space, conference rooms, and lounge

  • Create weekly inventory of supplies

  • Maintain facility equipment including computers, phones, printers, and iPads

  • Collect, organize, and distribute mail

  • Conduct quality-control space walkthroughs to note immediate issues, preempt potential future issues, and identify areas for improvement

  • Conduct walk-in tours and answer questions regarding the space and memberships

Events

  • Conduct setup and teardown for events including furniture, catering, coffee, signage, presentations, and other assigned tasks

  • Facilitate smooth programing during event

  • Create invoices and collect payment for venue usage

  • Generate post-event reports

  • Work nights and weekends when events occur as needed

Requirements:

  • Two years of college education in business or related field preferred, but not required

  • Experience in customer service or hospitality industry preferred, but not required

  • Knowledge of entrepreneurial ecosystem and community preferred, but not required

  • Must have some flexibility in schedule and availability to work 15-25 hours per week

  • Must be able to lift up to fifty pounds

  • Must know how to use Gmail, Google Docs, and macOS

  • Must have excellent written and verbal communication and positive attitude

Additional Qualifications:

  • You thrive in a fast-paced environment and can take initiative during down time

  • Exceptional organizational and multitasking skills

  • Ability to anticipate needs, think outside the box, and innovate at every turn

  • Ability to adapt quickly to new technologies

  • Ability to complete all tasks and assist customers within timely manner

  • Professional presentation and ability to communicate clearly with management

Benefits:

  • Exposure to the most exciting new startups in Tulsa

  • 36°N 24/7 coworking membership

  • Neighborhood parking pass

  • 401k match eligibility after six months

Compensation: $10/hour, scheduled 15-25 hours per week (flexible with student schedules)

Questions? Email Sarah Stephenson at sarah@36n.co. Use the subject line “36°N Community Associate.”

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Monday-Friday; check all that apply